Privacy Policy

1. Information We Collect

Information you provide

When you request a quote, email us, or contact us through WhatsApp, you may provide:

• Your name, work email, company, country or region, and phone or WhatsApp number.
• Product category, model or series, quantity, required delivery date, area classification, electrical requirements, required standards or documents, and project details.
• The page from which you started the inquiry.
• Drawings, specifications, photos, spreadsheets, or other files that you choose to attach.
• Any other information included in your message or later correspondence.

Information collected automatically

Our website and hosting systems may record technical information such as your IP address, browser and device type, requested pages, referring page, date and time, and security or error events. We use this information to operate the site, prevent abuse, diagnose problems, and protect our systems.

2. How We Use Information

We use personal and project information to:

• Review your requirements and respond to your inquiry.
• Prepare quotations, product selections, drawings, and requested technical documents.
• Communicate about specifications, delivery, documentation, and potential orders.
• Maintain business records and improve our inquiry process.
• Detect spam, misuse, security incidents, and technical faults.
• Meet legal obligations and protect our rights, users, and systems.

Where applicable, we process information to take steps at your request before entering into a contract, for our legitimate business interests, with your consent, or to comply with law.

3. Quote Attachments

Files submitted through the quote form are temporarily processed by the website and attached to the inquiry notification email. The website removes its temporary file copies after the email is sent. The file names are recorded with the inquiry, while copies of the files may remain in the recipient mailbox and its backup systems for the purposes described in this policy.

Please send only information needed for us to evaluate your project. Do not include passwords, payment card details, government identification numbers, or unrelated sensitive personal information.

4. How We Share Information

We may share information only as reasonably necessary with:

• Personnel and service providers that support our website, hosting, email, security, technical review, and business records.
• Suppliers or professional advisers involved in evaluating or fulfilling your request, subject to appropriate confidentiality obligations.
• Authorities or other parties when required by law, to protect rights or safety, or to investigate misuse.
• A successor involved in a merger, acquisition, reorganization, or transfer of relevant business assets, subject to applicable law.

We do not sell or rent personal information.

5. Data Retention

We keep inquiry and correspondence records only for as long as reasonably necessary to evaluate the request, manage follow-up, maintain business and legal records, resolve disputes, and protect our systems. Retention periods vary with the nature of the inquiry and any resulting business relationship. When information is no longer needed, we delete or anonymize it where reasonably practicable.

6. International Processing

Our website, email, service providers, and business contacts may operate in countries different from yours. As a result, information may be processed across borders. Where required, we use reasonable contractual, organizational, or technical measures to protect that information.

7. Cookies and Similar Technologies

The site uses technologies that are necessary for operation, security, form handling, administrator sessions, and remembering your cookie choice. With your permission, we also use optional cookies in two categories. Analytics cookies (Google Analytics, loaded through Google Tag Manager) help us understand page visits, navigation paths, link interactions, and enquiry-related events so we can improve the website and its enquiry journey. Advertising measurement cookies (Google Ads measurement tags, loaded through Google Tag Manager) help us measure whether our advertising leads to enquiries, such as quote requests or clicks on contact options.

Optional cookies stay off unless you accept them. On your first visit you can reject all optional cookies, accept all, or choose categories individually, and you can change your choice at any time by selecting “Cookie settings” on the website. We do not intentionally send names, email addresses, telephone numbers, message text, attachment names, drawings, or other direct identifiers to Google Analytics or Google Ads. Google and third-party websites reached through our links may process information under their own privacy policies.

8. Security

We use reasonable administrative and technical measures to protect information against unauthorized access, loss, misuse, or alteration. No website, email system, or internet transmission can be guaranteed completely secure, so please consider this when deciding what to send.

9. Your Choices and Rights

Depending on the law that applies to you, you may ask us to access, correct, delete, restrict, or provide a copy of your personal information. You may also object to certain processing or withdraw consent where processing relies on consent. These rights may be limited by legal, security, and recordkeeping requirements.

To make a request, email info@exctrl.com with the subject line “Privacy Request.” We may need to verify your identity before completing the request.

10. Third-Party Services and Links

Our site may link to third-party websites or communication services, including WhatsApp. When you use those services, the third party processes information under its own terms and privacy policy. We are not responsible for the privacy practices of third-party sites.

11. Children’s Privacy

This website is intended for business and professional users. It is not directed to children, and we do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy when our website, services, or legal obligations change. The date at the top of this page shows the latest revision.

13. Contact

For privacy questions or requests, contact ExCtrl at info@exctrl.com.